Return & Refund Policy

Thank you for shopping at snowjoyp. We appreciate the fact that you like to buy the products we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

Cancellation

You may cancel your order before it has been shipped. Once your order has been processed and shipped, it can no longer be canceled. To cancel an order, please contact us immediately at [email protected] or call us at +1773-510-6059. Upon successful cancellation, you will receive a full refund to your original payment method within 5-7 business days.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item).

To initiate a return, please contact our customer service team at [email protected] with your order number and details about the product you would like to return. We will provide you with return instructions and the appropriate return address.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Refunds will not be issued for items that show signs of wear or use, are not in their original packaging, or are returned without proof of purchase. Shipping costs are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund within the specified timeframe, please first check your bank account or credit card statement to ensure the refund has not been processed. Contact your payment provider as there may be a delay in processing the refund. If you have confirmed with your payment provider that the refund has not been issued, please contact us at [email protected] with your order number and payment details. We will investigate the issue and process your refund as soon as possible.

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